1. Who We Are
Create Epic Home LLC ("Create Epic Home," "we," "us," or "our") is a home renovation and remodeling company headquartered at 5604-1/2 53rd Ave N, Harwood, North Dakota 58042, USA, serving clients across the United States since 2020. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit createepichome.com (the "Site"), contact us, request estimates, or subscribe to our communications.
2. Information We Collect
a. Information You Provide Voluntarily
- Contact & Booking Forms: your name, email address, phone number, project city/state, service of interest, budget range, preferred start date, and project details.
- Newsletter Signup: your email address.
- Unsubscribe Requests: your email address, used solely to remove you from our list.
- Consultations & Projects: property address, site photos, and documents relevant to planning and warranty service.
b. Information Collected Automatically
Like most websites, we may automatically receive standard technical data when you visit: IP address, browser type and version, device type, pages visited, time spent on pages, and referring URLs. This information helps us keep the Site secure and improve its performance.
3. How We Use Your Information
- To respond to enquiries and schedule free estimates and consultations.
- To prepare quotes, perform contracted renovation work, and provide warranty service.
- To send newsletters, offers, and project updates — only with your consent, always with an unsubscribe link.
- To improve our website, services, marketing, and customer experience.
- To comply with legal obligations, permits, building codes, and insurance requirements.
We never sell, rent, or trade your personal information to third parties for their marketing purposes. Period.
4. Legal Bases for Processing
Where applicable law requires a legal basis, we process your information on the bases of: (a) your consent (e.g., newsletter subscriptions); (b) performance of a contract or pre-contractual steps (e.g., preparing your quote); (c) our legitimate business interests (e.g., site security and service improvement); and (d) compliance with legal obligations.
5. Cookies & Similar Technologies
We use only essential cookies required for the Site to function (for example, remembering your preferences) and, where enabled, privacy-respecting analytics to understand aggregate traffic patterns. You can control or delete cookies through your browser settings at any time; disabling them will not block access to the Site.
6. How We Share Information
We share personal information only in these limited circumstances:
- Service Providers: trusted vendors (e.g., email delivery, financing partners) who process data on our behalf under confidentiality obligations.
- Business Operations: subcontractors and suppliers strictly as needed to complete your project.
- Legal Requirements: when required by law, court order, or to protect our rights, safety, or property.
- Business Transfers: in connection with a merger or acquisition, with notice via this page.
7. Data Security
We implement industry-standard technical and organizational safeguards, including encrypted transmission (HTTPS/TLS), access controls, and limited data retention. While no system is perfectly secure, we review and update our practices regularly to protect your information against unauthorized access, alteration, or destruction.
8. Data Retention
Enquiry and quote data is retained for up to 24 months unless a project proceeds, in which case project records are kept for the duration of the applicable warranties plus 3 years to honor warranty claims. Newsletter data is kept until you unsubscribe. You may request earlier deletion at any time (see Section 10).
9. Your Privacy Rights (Including CCPA & State Rights)
Depending on your state of residence (including California under the CCPA/CPRA), you may have the right to:
- Know what personal information we collect and how it is used.
- Request a copy of your personal information.
- Request correction or deletion of your personal information.
- Opt out of marketing communications at any time (every email includes an unsubscribe link, or visit our unsubscribe page).
- Not be discriminated against for exercising any of these rights.
10. Exercising Your Rights
To exercise any right, email info@createepichome.com or call (701) 532-0658. We will verify your request and respond within the timeframe required by applicable law (typically 30–45 days).
11. Children's Privacy
Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it promptly.
12. Third-Party Links
Our Site may link to third-party sites (e.g., map services, social media). We are not responsible for their privacy practices and encourage you to review their policies.
13. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be noted with a new "Effective Date" at the top. Continued use of the Site after changes constitutes acceptance of the updated policy.
14. Contact Us
Questions about this policy? Contact our Privacy Office:
- Create Epic Home LLC — 5604-1/2 53rd Ave N, Harwood, North Dakota 58042, USA
- Phone: (701) 532-0658 · Email: info@createepichome.com
- Hours: Monday–Saturday, 8:00 AM – 6:00 PM Central Time